• Mon. May 20th, 2024

Demographics and Service Segments Shape Customer Attitudes Towards Restaurant Technology

BySamantha Jones

Mar 27, 2024
Report on the Restaurant Technology Landscape in 2024

New research has shown that customer attitudes towards restaurant technology vary greatly depending on demographic and service segment. While 76% of operators believe that technology gives them a competitive edge, many feel that their restaurants could do more to stay up to date with the latest tech trends.

In the full-service segment, a majority of customers are open to placing orders or paying the check using a tablet at their table. In the limited-service segment, 7 in 10 customers are likely to use a smartphone app to place an order, while 8 in 10 delivery customers prefer to order through a smartphone app. Customers are particularly fond of options that make it easier and faster to order and pay for their meals.

Restaurant operators have the opportunity to enhance the customer experience, boost marketing efforts, and operate more efficiently through technology. By understanding which technologies customers in each segment desire and where operators plan to invest in technology, businesses can stay ahead of the curve in today’s competitive market. The Restaurant Technology Landscape Report 2024 provides insights into the current state of restaurant technology integration and customer preferences.

By Samantha Jones

As a dedicated content writer at newszxcv.com, I bring a passion for storytelling and a keen eye for detail to every piece I create. With a background in journalism and a love for crafting engaging narratives, I strive to deliver informative and captivating content that resonates with our readers. Whether I'm covering breaking news or delving into in-depth features, my goal is to inform, entertain, and inspire through the power of words. Join me on this journey as we explore the ever-evolving world of news together.

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