• Sat. Dec 9th, 2023

Technical Issues at Airport Control Gates Cause Longer Wait Times for Travelers


Nov 20, 2023

Travelers experienced longer waiting times at the border crossing in several airports, including Paris Aéroports (Roissy-Charles de Gaulle and Orly), due to a “national outage.” The outage lasted for three hours before returning to normal around 3 a.m., as reported by Paris Aéroports. The computer system used by the Border Police experienced a breakdown, affecting the Parafe airlocks upon departure and arrival at the airports. These airlocks enable automated screening of travelers entering and exiting the Schengen Area, and the outage was expected to lead to increased waiting times at departures and arrivals.

The Parafe system, which allows border crossing formalities to be carried out in an automated, fluid, and rapid manner, is used in several French airports, as well as train stations and the port of Calais. The outage was national, but only Paris Aéroport communicated about it. At the same time, air traffic was disrupted due to a national social movement, with cancellations and delays expected throughout the day.

Travelers were advised to postpone their flights by the general directorate of civil aviation. The waiting time at border control was estimated to be an average of 40 minutes for an hour, and travelers in queue were apologized to by Paris Aéroports. Throughout the day, hundreds of people found themselves waiting in line at border control, causing inconvenience for many.

In addition to the airport outage, air traffic disruptions, and longer waiting times, only certain airports communicated about the situation while others did not. This led to confusion and frustration for many travelers. Despite

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