• Fri. Jun 14th, 2024

The Inappropriate Responses of Chatbots: How to Improve Algorithms and Filters for Coherent Conversations and Maintain User Trust

BySamantha Jones

Mar 25, 2024
The Impact of Chatbot’s Unusual Responses: A Look at Why They Occur and How Users are Affected | Artificial Intelligence in Conversational Technology

The advancements in artificial intelligence have resulted in chatbots that are capable of handling a wide range of queries on any topic. However, these models can sometimes provide strange or inappropriate answers, causing confusion, discomfort, or mistrust. For instance, Meta data scientist Colin Fraser had conversations with Microsoft’s Copilot chatbot, where inappropriate responses were given.

On the other hand, OpenAI’s ChatGPT has also been involved in confusing situations such as responding in ‘Spanglish’ without apparent meaning. The director of Artificial Intelligence at Stefanini Latam, Giovanni Geraldo Gomes, identified key reasons for the inappropriate behavior of chatbots including limitations in understanding and judgment compared to humans.

From a business perspective, companies are working on improving algorithms and programming to ensure more coherent responses and using filters to avoid inappropriate content. Inappropriate responses from chatbots can damage a company’s reputation and lead to legal consequences.

Psychologically attributing human characteristics to chatbots can be dangerous especially for individuals with fragile mental health. Chatbots should be used for their original function of providing information and data without expressing opinions or creating emotional ties. It is crucial to focus on the original functionality of chatbots to ensure their effectiveness and usefulness.

By Samantha Jones

As a dedicated content writer at newszxcv.com, I bring a passion for storytelling and a keen eye for detail to every piece I create. With a background in journalism and a love for crafting engaging narratives, I strive to deliver informative and captivating content that resonates with our readers. Whether I'm covering breaking news or delving into in-depth features, my goal is to inform, entertain, and inspire through the power of words. Join me on this journey as we explore the ever-evolving world of news together.

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