Tara Lawrence, the owner of a goat registry, has been supplying goats to customers nationwide for shows and fairs for years. To be eligible for awards, these goats need documentation from Tara, but lately, the paperwork has been getting lost in the mail, causing financial losses to her business.
According to Karen Snow, a long-time employee of Tara’s goat business, most of their business is concentrated in Canada, California, Florida, Georgia, and New Hampshire. Tara has only experienced issues with the United States Postal Service (USPS) twice in the last 15 years.
Tara relies on USPS to deliver these crucial documents on time as her business depends on the postal service daily. However, starting in February, they have been facing issues with lost packages, impacting their cash flow as a business. Despite multiple attempts to reach out to USPS through phone calls and online channels, Tara and Karen have not received a response.
Currently, Tara has about eight packages lost with USPS, amounting to over $1,200 in losses. She will need to reissue these documents to her customers, incurring additional expenses. The lost documents are causing significant repercussions for their business and customers since the paperwork is necessary for children to exhibit animals at county fairs.
WBRC has contacted USPS regarding the mail delays and was promised that they would reach out to Tara to address the issues. Updates on this situation will be provided on air and online as soon as a statement from USPS is received.