Patricia, now 98 years old, has been booking flights through her daughter for the past three years as she faces challenges with walking and seeing due to her age. Despite her daughter inputting her correct year of birth, 1922, the airline’s computers consistently interpret it as 2022, resulting in Patricia being registered as a two-year-old toddler in the flight records.
During a recent flight between Chicago and Michigan, the mix-up occurred again, causing confusion for both Patricia and her daughter Kris. On previous flights, Patricia has had to wait for a wheelchair and experienced delays due to the incorrect birth year in the system. Despite these issues, American Airlines has always been courteous and accommodating, although the company has not responded to inquiries about the matter.
As a former nurse who travels annually to visit her family and escape the cold winters of Chicago, Patricia is determined to continue exploring new places. However, she understands that an ongoing glitch with her age in the airline’s system can cause inconvenient situations such as airport staff expecting a child instead of an elderly passenger. Regardless of this issue, Patricia remains grateful for American Airlines’ professionalism and continues to fly with them on all of her travels.
The airport’s computer system struggles to process a birth year so far in the past, leading to an age discrepancy in the bookings. This error highlights how technology can sometimes fail us when it comes to processing historical data accurately. As such, it is important for companies like American Airlines to continuously update their systems and address any errors or bugs that arise.
Overall, despite facing some challenges due to an error in the airline’s system, Patricia remains determined to continue traveling and exploring new places with American Airlines.