Walmart has made the decision to close all 51 of its Walmart Health centers across five states and its Walmart Health Virtual Care telehealth offering. The company stated that the challenging reimbursement environment and escalating operating costs have made these operations unsustainable due to lack of profitability. The closure of these centers will not happen on a specific date, but provider partners will continue to serve existing patients until they do.
Despite the closure of the health centers and telehealth offering, Walmart will still continue to provide other health and wellness services through its 4,600 Pharmacies and 3,000 Vision Centers. The company emphasized its commitment to innovation and growth in its core businesses, citing the launch of the Walmart Healthcare Research Institute and new health programs to support customer wellbeing.
This decision marks a reversal from Walmart’s previous announcement about expanding its health centers in Texas, showing a shift in strategy regarding its healthcare offerings. The retailer initially launched its first Walmart Health center in 2019, aiming to provide low-cost comprehensive care and gain valuable experience for future operations in the healthcare sector.
The closure of Walmart’s telehealth offering comes shortly after UnitedHealth Group announced the shutdown of its Optum Virtual Care business. These developments highlight the challenges within the healthcare industry and the need for sustainable business models to navigate these complexities.